Shipping, Return & Refund Policy

Maroth Jewels Pvt. Ltd.

Shipping Policy

Maroth Jewels Pvt. Ltd. serves both domestic (India) and international customers. We aim to deliver your jewelry safely, securely, and within the estimated time frame.

International Shipping Methods

We offer two types of international shipping services:

1. Economy International Shipping

Shipping Time Frame: 15–30 business days
Shipping Partners: India Post / DHL Post
Shipping Cost: USD $10

Economy shipping is a cost-effective option and is suitable for customers who are not in a hurry.
If you need faster delivery, please select Express International Shipping at checkout.
The final shipping fee will be displayed on the checkout page.

2. Express International Shipping

Shipping Time Frame: 5–8 business days
Shipping Partners: FedEx / DHL
Shipping Cost: Starts from USD $30–$35 (depending on order value and destination)

Express shipping charges vary based on the total order value and shipping location.
The exact shipping cost will be shown on the cart or checkout page.

Natural calamities, customs clearance delays, or adverse weather conditions may affect delivery timelines. Maroth Jewels Pvt. Ltd. will not be liable for delays caused by such uncontrollable circumstances, and shipping charges are non-refundable in these cases.

3. APO, FPO, DPO, PO Boxes & U.S. Territories

We ship to APO, FPO, DPO addresses, PO Boxes, and U.S. Territories via USPS Priority Mail with delivery confirmation.

Estimated Delivery Time: 15–30 business days

Delivery timelines may vary depending on military or regional postal processing.

Domestic Shipping Policy (India)

We offer express domestic shipping across all major Indian cities.

Shipping Cost: INR 250 (flat rate)
Estimated Delivery Time: 4–6 business days

Delivery timelines may vary slightly for remote or non-metro locations.

Return Policy

We support conditional returns to ensure customer satisfaction.

Return Eligibility

Returns do not apply to:

• Custom-made jewelry

• Special orders

• Products modified or personalized as per customer request

Before initiating a return, please carefully read the instructions below.
Our customer support team is always available to assist you.

Return Conditions

• Return requests must be initiated within 15 working days of receiving the order

• A detailed return request must be submitted via email

• Returns after 15 working days will not be accepted

• Items refused or returned due to customs issues, taxes, certifications, or regulatory restrictions will not be accepted

• Returns will not be accepted for artificially damaged or mishandled products

Steps to Return Your Jewelry

1. Email us before returning the product with the following details:

• Order Number

• Registered Name

• Phone Number

• Email Address

2. Pack the item securely with:

• Original packaging

• Jewelry item(s)

• Copy of invoice

• A note containing your name, address, phone number, and email

Returns sent without prior approval will not be processed.

3. Reason for Return:

• If the item is damaged, missing, or incorrect, please email clear photos of:

• Outer packaging

• Inner packaging

• Actual product

• Send images to sales@marothjewels.com

4. Ensure the product is properly packed to avoid damage during return shipping.

5. Once we receive the returned item, your refund or exchange will be processed within 5 working days, and you will receive a confirmation email.

Refund Policy

100% Money-Back Guarantee | 30-Day Refund Window

If a customer finds the delivered product unsuitable, it may be returned as per company norms.

• Customers must inform us within 30 days of delivery

• Return shipping charges will be borne by the customer

• Refunds will be processed after the product passes quality inspection

Refunds will be issued to the original payment method within a reasonable processing period after approval.

Contact Information

For any questions related to shipping, returns, or refunds, please contact us:

? Email: sales@marothjewels.com
? Customer Support: Available during business hours

Terms & Conditions

All shipping, return, and refund policies are subject to change without prior notice.
By placing an order with Maroth Jewels Pvt. Ltd., customers agree to all terms mentioned above.
International customers are responsible for any customs duties, taxes, or import charges imposed by their country.